Netrix Advisory Services – FZCO ('Netrix Advisory', 'we', 'us', or 'our') is committed to protecting the privacy and personal data of all individuals who visit and interact with our Website at www.netrixadvisory.com. This Privacy Policy explains how we collect, use, share, retain, and protect your personal data, and sets out your rights in relation to that data.
We operate under the data protection framework applicable in the Dubai Silicon Oasis Free Zone. Where our services involve individuals located in the European Economic Area or the United Kingdom, we also comply with the General Data Protection Regulation (GDPR) and the UK GDPR as applicable.
Please read this Policy carefully. By using our Website, you acknowledge you have read and understood this Policy.
2. Data We Collect
2.1 Information You Provide Directly
When you contact us, submit an enquiry, or request information about our services, we may collect:
Your name and professional title
Business email address and telephone number
Company name and industry
Details of your enquiry or the services you are interested in
Any other information you choose to provide in correspondence with us
2.2 Data Collected Automatically
When you visit our Website, we and our third-party service providers may automatically collect technical data, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Referring website and exit pages
Pages viewed, time spent on pages, and navigation paths
Date and time of your visit
This data is collected using cookies and similar tracking technologies. Please refer to Section 7 (Cookies) below for further details.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide the information you have requested;
To communicate with you about our advisory services, capabilities, and pricing;
To manage our business relationship with you and potential clients;
To improve and develop our Website and services;
To comply with our legal and regulatory obligations;
To detect, prevent, and respond to fraud, abuse, or security incidents;
To send marketing communications where you have consented or where we have a legitimate interest in doing so (see Section 4).
4. Legal Basis for Processing
Where applicable data protection law requires us to identify a legal basis for processing, we rely on the following:
Consent: where you have given us your express consent to process your data, for example when subscribing to communications;
Legitimate interests: where processing is necessary for our legitimate business interests in promoting and delivering our consulting services, provided those interests are not overridden by your fundamental rights;
Performance of a contract: where processing is necessary to take pre-contractual steps at your request or to perform a contract with you;
Legal obligation: where we are required by applicable law to process your data.
5. Sharing Your Data
We do not sell your personal data to third parties. We may share your personal data with:
Service providers: technology vendors, hosting providers, CRM platforms, and analytics providers who process data on our behalf under appropriate contractual safeguards;
Professional advisers: lawyers, accountants, and insurers where necessary for our operations;
Regulatory authorities: government bodies, regulators, or law enforcement agencies where required by law or to protect our legal rights;
Business successors: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the relevant third party.
Where we transfer your data outside of the UAE or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant data protection authority.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations. In general:
Enquiry and contact data is retained for up to three (3) years from last contact;
Client engagement records are retained for a minimum of five (5) years following the end of the engagement;
Website analytics data is typically retained in aggregated or anonymised form.
When data is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures.
7. Cookies
7.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently and to provide information to website operators.
7.2 Types of Cookies We Use
Strictly necessary cookies: required for the Website to function and cannot be switched off. They are usually set in response to actions such as filling in a form or setting your privacy preferences.
Performance and analytics cookies: allow us to count visits and traffic sources so we can measure and improve the performance of our Website. Data is collected on an aggregated, anonymous basis.
Functionality cookies: enable enhanced features and personalisation of the Website.
Marketing cookies: may be set through our Website by our advertising partners to build a profile of your interests. We obtain your consent before placing non-essential cookies.
7.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Website. For more information on cookies and how to manage them, visit www.allaboutcookies.org.
8. Your Rights
Depending on your location and the applicable data protection legislation, you may have the following rights in relation to your personal data:
Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to request correction of inaccurate or incomplete data;
Right to erasure: to request deletion of your data in certain circumstances;
Right to restrict processing: to request that we restrict how we use your data;
Right to data portability: to receive your data in a structured, machine-readable format;
Right to object: to object to our processing of your data where we rely on legitimate interests;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 11. We will respond within the timeframes required by applicable law (generally within 30 days). We may need to verify your identity before processing your request.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These include secure server infrastructure, access controls, and staff confidentiality obligations.
While we take all reasonable precautions, no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.
If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
10. Children's Privacy
Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that data as promptly as possible.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The revised Policy will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Where changes are material, we will take reasonable steps to notify you.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact:
Data Queries — Netrix Advisory Services – FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Telephone: +971 58 561 4317
Website: www.netrixadvisory.com
If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.